Common questions
Helpful answers before you order.
When will my order ship?
Most in-stock orders are processed within 1-2 business days. Tracking is sent by email when the carrier scans the package.
What products do you sell?
Arsala Prime LLC sells car accessories for the US market, including chargers, phone mounts, seat covers, organizers, cleaning tools, and small maintenance products under $100.
What is your return policy?
Unused items in original packaging may be returned within 30 days of delivery. See the Return & Refund Policy for complete eligibility details.
Do products fit every vehicle?
Most items are universal-fit accessories for common passenger cars, SUVs, trucks, and vans. Product pages include compatibility guidance where sizing matters.
How do warranty claims work?
Eligible products include a 90-day limited replacement warranty against defects in materials or workmanship. Contact support with your order number, SKU, and photos.
Can I change or cancel an order?
Contact support as soon as possible. We can only change or cancel orders before they enter packing or carrier handoff.